excerpt:
"John Collins and Nigel Pickhardt, who met 15 years ago waiting tables in New Orleans, have drawn on their experience to warn diners and restaurant owners about the dangers lurking beneath the tablecloth.Their self-published little handbook — "How to Burn Down the House" from Promethean Books — is a virtual how-to for waiters and bartenders interested in fleecing the customer, and an eye-opener for the hundred million of us who eat out every day. It starts with their own version of profiling."
source: "Restaurant Rogues – Authors Turn the Tables on Wiseguy Waiters" (ABC News, Jun.16,2006)
