Archive for blog
August 15, 2006 at 9:41 am
· Filed under advice, blog, customer service, resource
excerpt:
“Being a regular earns you a lot of benefits for only a few conscious behaviors, mostly just good manners. Visit frequently, follow these tips, and within a short amount of time, you’re in.
Wikipedia describes a regular as…
A person who appears often at a certain location and may know others who are also there often, whether out of want or occupation. For example, a regular can be one who goes to a certain coffee shop everyday, so often that the employees know him or her…”
source: “How to Become a Regular” by Greg Cerveny (urban monarch, Jul.31,2006)
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July 22, 2006 at 10:12 am
· Filed under article, blog, customer feedback, food, internet
excerpt:
“To some camera-happy diners, food is so gorgeous, so sensual, that it just has to be photographed — and posted on a blog.
…”If you look at the photography, the very loving manner in which these photographs are shot, they are meant to tantalize and titillate the viewer,” said Jarrett Byrnes, a graduate student who lives in Sebastopol, Calif., and runs Food Porn Watch, a Web site with links to almost 1,000 food blogs around the world, most with extensive food photography.
…And if diners can go to a Web site like eGullet and see that the mozzarella dish comes as, say, a cheese balloon filled with tomato foam, or some such delight, it’s a little like learning the ending of a thriller before heading to the movie.
Then again, Achatz admits to checking out food blogs before heading to a restaurant, and allows that in some cases, photos of the food can generate excitement in an establishment for reluctant diners.”
source: “What A Dish!” by Trine Tsouderos (Chicago Tribune, Jul.20,2006)
related link: Food Porn Watch
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July 16, 2006 at 4:34 pm
· Filed under blog, food, international, internet, technology, web site
excerpt:
“Springwise scans the globe for the most promising business ventures, ideas and concepts ready for regional or international adaptation, expansion, partnering, investments or cooperation. Ferociously tracking more than 400 global offline and online business resources, as well as taking to the streets of world cities, digital cameras at hand.”
link: Springwise – Food & Beverage ideas
sample posts:
Happy Healthy Meals
Dessert-only Restaurants
Indian Fast Food
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June 22, 2006 at 11:01 am
· Filed under article, blog, customer feedback, food, internet, managers, restaurant reviews, web site
excerpt:
"When Nell Ingerman recently discovered that her favorite neighborhood restaurant — a Mexican place in Manhattan called Baby Bo's Cantina — had boosted prices and swapped enchiladas for wild salmon, she was outraged. She planned to collect complaints and present them to the manager.
But she didn't have to. The restaurant's owner, Bo Quijano, emailed her and promised to bring the old menu back. He'd read a message she'd posted on a popular foodie Internet Web site called Chowhound.com. He even posted an apology, confessing that in a good-faith effort to improve the menu, "I simply got carried away."
To the chagrin of some restaurants and professional food critics, a lot of the most influential — and opinionated — advice on where to eat these days comes from Web sites and blogs…"
source: "Laptop Critics:Where the Web's Foodies Dish" by Steve Stecklow (Wall Street Journal, Jun.17,2006)
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June 13, 2006 at 12:40 pm
· Filed under advice, blog, customer feedback, customer service, managers
excerpt:
"About 80 percent of the complaints I get about restaurants from readers have to deal with how they're treated. Here's one example sent to me earlier this week:
If I have a bad or subpar experience at a restaurant, what is the best way to handle it?"
source: "When complaints fall on deaf ears" by Michael Bauer (Between Meals, Jun.10,2006)
Update 6/14/06: A follow up post by Michael Bauer on the subject:
excerpt:
"Saturday's post about a reader whose letter went unanswered, sparked several responses from people in the business. The theme is: They want your complaints, they really do.
As a restaurant critic, I feel like I'm straddling a line, with the restaurants on one side and the consumer on the other…"
source: "Complain at your own risk" by Michael Bauer (Between Meals, Jun.13,2006)
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June 12, 2006 at 12:12 pm
· Filed under blog, reservations, seating, web site
excerpt:
"So, it's no surprise that when it comes to making reservations, you double-click instead of dial. OpenTable, anyone?
The subscription-based OpenTable online system connects diners to restaurants that opt to become available for online bookings…
OpenTable works best if your reservation is a routine booking. But for anything remotely special, complicated or in need of human intelligence or special accommodation, your best bet is still to call and talk to an actual, live, breathing person. And as a hostess, I'll tell you why…"
source: "Inside the House: Do You OpenTable?" by Nadya S. Nikiforova (DCist, Jun.7,2006)
Inside the House is a DCist feature offering an insider's view of fine dining issues by the hostess at a D.C. restaurant.
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June 10, 2006 at 12:38 pm
· Filed under advice, blog, etiquette
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June 7, 2006 at 2:42 pm
· Filed under blog, tipping, waitstaff
excerpt:
"From the Former Kissimmee Restaurant Manager Himself:
Hi, I think some of you will be humored by some of the comments I shall share with you.
First, I am English, but have lived here in the States for many years. Coincidentally, I was a restaurant manager in Kissimmee/Hwy. 192 for several years.
You would be amazed at some of the TRICKS of the trade I witnessed…"
source: "Ex-Kissimmee Restaurant manager tells all" by Kelly Griffith (Across the Pond, Jun. 6,2006)
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