excerpt:
“Chowhound.com, a popular online message board devoted to those in search of good food and drink, has banned mentions of a Cambridge restaurant from its site.Chowhound alleges it was receiving a suspicious number of rave reviews of the 4-month-old Conundrum in Harvard Square, many of them coming from the same computer connection.
“We’ve had a blitz of postings with rapturous praise for Conundrum from many, many posters, all of whom are utter newcomers to the site, and our users have been complaining that it seems like we might be getting played,” Chowhound co-founder Jim Leff said. “I’m not trying to do anything but run an honest food discussion, and it’s my job to defend that discussion when we feel like it’s being taken advantage of.”
source: “Chowhound: Rave reviews’ smell suspect” by Donna Goodison (Boston Herald, Aug.12, 2006)
Steph said
Customer feedback is so very important and yet it’s not taken as seriuosly as it should be. Companies should care and value what their customers think. I recently wtahched an interview with Rich Hanks that focused on just that. I founf it to be very interesting!